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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jim Klass

Jim Klass

March 31, 2025

5  out of  5
rating by Jim Klass
"Darin and tea we able to solve a complex insurance coverage issue and save money"
We responded:
"Hi Jim! Thank you for your positive feedback. We are so glad that we were able to take care of everything for you and save you money. We appreciate you and your business! We are always here to help!"
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A. “Philpott” D.

March 31, 2025

5  out of  5
rating by A. “Philpott” D.
"Best Statefarm family, ever!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you are happy with our service! Taking care of you is our number one goal! We appreciate you and your business!"
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Ling Guo

March 8, 2025

5  out of  5
rating by Ling Guo
"Darin is a trustworthy insurance agent. He has been super helpful and honest. I have never had anyone explain everything in a detailed way like he has! I am very satisfied with this agency!"
We responded:
"Thank you! We are always here to help you in any way. We appreciate your review and your business!"
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Peter Bonavia

February 28, 2025

5  out of  5
rating by Peter Bonavia
"Phyllis was excellent to work with. She very quickly provided me with quotes for a number of cars I was considering, and once I made a decision she completed the updates to my insurance and provided temporary cards within minutes."
We responded:
"Hi Peter! Thank you so much for your wonderful review. We are glad that Phyllis and our team made your experience easy and quick. We appreciate you and your business!"
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Preston Henderson

February 21, 2025

5  out of  5
rating by Preston Henderson
"they ALWAYS go above and beyond for their clients…. Never had an insurance provider go to the links they do for their people"
We responded:
"Hi Preston! Thank you for the wonderful review! We are so pleased that you are so happy with our service and particularly, our dedicated staff! We appreciate you and your business!"
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Patricia Chappell

February 21, 2025

5  out of  5
rating by Patricia Chappell
"Phillis Kirby was very professional and explains everything she's doing a fantastic and outstanding job"
We responded:
"Thank you for taking the time to share a review and for championing Phyllis! She is our champion!! "
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Carl Pearson

February 20, 2025

5  out of  5
rating by Carl Pearson
"Mary is the best."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Gwen Johnson

February 12, 2025

4  out of  5
rating by Gwen Johnson
"Everyone was pleasant and willing to help me even over the phone."
We responded:
" We’re so glad you had a good experience with us. We are always here for you! Thank you for choosing State Farm for your insurance needs."
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Thomas Gay

February 11, 2025

5  out of  5
rating by Thomas Gay
"Thank you Darin Morton for being the best Insurance agency ever! I had the pleasure of working with Phyllis & I wish that I could give her a 1000 star rating! Phyllis assisted me in bundling my Homeowners insurance with my auto insurance. She was knowledgeable, friendly & very professional. She listed to my concerns & addressed all of my needs. Phyllis is an asset to your agency & also a very valuable asset to State Farm! Thank you State Farm, thank you Darin Morton & most Importantly thank you Phyllis for going above & Beyond the call of duty!"
We responded:
"Thomas, thank you for your glowing review! We work very hard to provide the best service and are lucky to have Phyllis as part of our team. We appreciate you and your business! "
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L BeCoats

January 27, 2025

5  out of  5
rating by L BeCoats
"Phyllis, was extremely helpful and professional with the transaction this morning. I bought a new car over the weekend and had to get my account updated. She revised my account rather quickly and provided me with current terms and billing info. All my questions were answered, she was very patient as I process her responses. Everything was smooth, I enjoyed our conversation. Thanks Phyllis"
We responded:
"Thank you for your review! We are delighted to know you had a great experience with our State Farm office and specifically, Phyllis!. We appreciate you! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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K. J. Divine

January 22, 2025

5  out of  5
rating by K. J. Divine
"Ms. Phyllis has got to be one of the most sweetest, most kindest person I've ever known in my life! She takes care of all of my insurance needs, makes sure I understand everything, works with me when I need help, encourages me to be my best, is a listening ear if I need a friend, and has the best advice when I don't know what to do. She's more than just an insurance agent, she's like family, and I'm so grateful for her! If you ever need insurance on your home or automobile, PLEASE give Ms. Phyllis a call! You will not regret it!"
We responded:
"Thank you for your 5-star review! We know we are lucky to have Phyllis as part of our team! We are thrilled that you are so happy with our office and particularly Phyllis. Leet us know if you need anything. We appreciate you!"
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Clean Phone

January 17, 2025

5  out of  5
rating by Clean Phone
"I know I had a gap in my insurance coverage and everywhere I went it was outrageous... I I asked for under 100$ a month and they came threw God bless y'all I really needed a break and they provided one..... !!!! Good people. !!!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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jermaine graham

January 10, 2025

5  out of  5
rating by jermaine graham
"Thee most warm efficient courteous staff you’ll ever encounter the team at darin morton office get the job done while building customer relationships hats off to you guy’s"
We responded:
"Thank you for your 5-star review! It is always a pleasure to work with you, Jermaine! We appreciate you and your business!"
Profile photo of Jessica Rios-Habib

Jessica Rios-Habib

January 9, 2025

5  out of  5
rating by Jessica Rios-Habib
"Such down to earth good people and hard workers to take care of their customers! Hard to find in urban cities these days- much appreciated!"
We responded:
"Thank YOU Jessica.... your review is a great compliment. Thank you for taking the time to share your experience. and, our office slogan is "Small Town Service in the Big City"... we are doing our best to fit your review! thank you again! darin "
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Kitty Harkey

November 15, 2024

5  out of  5
rating by Kitty Harkey
"Phyllis was a great help answering my questions and assisting me with update policy info Kitty H"
We responded:
"Thank you, Kitty! You have been a great long-time customer, and we appreciate you!"
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Marcie Huskins

November 15, 2024

5  out of  5
rating by Marcie Huskins
"Mary, Renee and Darin have all been awesome. Renee has helped me for many years through (3) children that are now on their own and have their policies with them. Not every State Farm is the same. I have had State Farm for 34 years. I switched agents 12 years ago. The previous agent had office staff changes and made some serious mistakes that caused issues and the customer service suffered from being understaffed. This agency, Darin Morton, has been attentive. They follow up. They do not pester you but will offer additional services to consider when YOU are ready. I have lived an hour from them for 5 years but will not change. They have really been there for me. I plan to be a lifelong customer."
We responded:
"Wow! Thank you, Marcie! We are so appreciative of your loyalty and enjoy working with you. You are a great customer!!!"
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Ann Marie Wedgworth

November 12, 2024

5  out of  5
rating by Ann Marie Wedgworth
"As a result of Hurricane Helene, my car was caught in a mudslide in Boone, NC and ended up being totaled. I filed a claim with my insurance company, State Farm, and was amazed. I used their app to document the event, and communicated with the claims department. I was impressed about how fast my claim was processed, how well they kept a timeline updated and in no time at all the rental car from Enterprise was returned and i had replaced my car. The local office of Darin Mortin’s staff, in particular, Phyllis, had new insurance cards for the replacement car emailed to me and I registered my new car. As I was waiting in the long line at the DMV I met a woman in line ahead of me and we talked about the recent hurricane. She was totally shocked to hear how quickly and easily it was for me to deal with the loss and replacement of my car with State Farm. Other people overheard our conversation and were also surprised how well and how quickly the State Farm organization resolved my loss."
We responded:
"Thank you so much for the wonderful review. We are thrilled that you had such a good experience with State Farm claims and our office. It is always our goal to take care of you-especially in such a difficult time! Thank you for being such a wonderful long-time customer! We appreciate you!"
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David Laney

November 8, 2024

5  out of  5
rating by David Laney
"I have dealt with Amy for many years and she's always did anything to give me the best pricing and always there if I need any thing from her."
We responded:
"Thank you for the great review, David! We are so glad have had a good experience with our office...we agree, we are very lucky to have Amy!"
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Olivia Cancelli

November 8, 2024

5  out of  5
rating by Olivia Cancelli
"I have been a State Farm customer for years but I am moving to the Pineville area soon from out of state. All of the staff has been very helpful and kind in transferring my services and adding new ones. I was impressed at how much coverage I got for the price. Thanks!"
We responded:
"Thank you, Olivia! Welcome to Pineville! We are looking forward to working with you! Please let us know if we can help in any way to make your move easier. We appreciate your kind words and promise to live up to them."
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Emily Taylor

November 7, 2024

5  out of  5
rating by Emily Taylor
"They were life savers!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to help you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Linda White

September 5, 2024

5  out of  5
rating by Linda White
"I’ve been a customer of Darins for years! Sandra Moore is a great agent! I recommend her all the time."
We responded:
"Thank you, Linda! You have been a great customer for many years!!"
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Carey Gilmore

August 14, 2024

5  out of  5
rating by Carey Gilmore
"Phyllis is a blessing and amazing!"
We responded:
"Thank you, Carey! We agree! We appreciate you and your business!"
Profile photo of Rosa Ramirez

Rosa Ramirez

August 13, 2024

5  out of  5
rating by Rosa Ramirez
"They did an amazing job thank you to State Farm. I will continue conducting business with him."
We responded:
"Thank you so much, Rosa! You are a wonderful customer and we appreciate you!"
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cynthia wilson

July 25, 2024

5  out of  5
rating by cynthia wilson
"Darin Morton & staff are wonderful! They are always thorough & fast. The entire staff is always helpful & friendly. We have been with Darin for well over 20 years and we always know that our insurance needs will always be met! Great job Guys! 10 stars if I could!"
We responded:
"Cynthia - THANK YOU! You have been a wonderful and loyal customer and am so appreciative! 10 stars for you as well!!"
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Susan Saunders

July 25, 2024

5  out of  5
rating by Susan Saunders
"Renee is a pleasure to work with on our insurance needs. Her knowledgeable and guidance have been invaluable helping us get the right coverage to meet our needs. She is warm, friendly, and quick to respond to questions with thorough, clear answers."
We responded:
"Thank you so much for your wonderful review! We appreciate you and feel very lucky to have Renee as part of our team!"